Delivery Terms For Flooring
Next day delivery is available on some flooring if ordered before 11.30am, depending on stock availability.
Delivery is two to three working days in Scotland, except special order items as these can take up to three weeks.
You can choose a certain week day that you would like delivery (Monday – Friday), this can be requested at the Checkout page under Additional Information.
We offer free delivery on all orders over £500 plus VAT to mainland UK.
For orders under this value there will be a charge of £50 plus VAT.
Please note that orders with flooring and accessories may incur compound delivery charges, this is due to the accessories may be coming from another supplier. Please email or call if you have any questions.
Delivery Terms For Accessories
All our accessories can be delivered Next Working Day.
Orders over £200 exc Vat are free delivery.
Under £200 exc Vat there is just a £15 exc Vat charge.
We deliver to Mainland UK Only
However there may an extra charge to remote areas of Scotland.
All Flooring deliveries are made to “kerbside” at the nearest access point to the delivery address for the delivery vehicle. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. Deliveries will be made between 8.00 am and 6.00 pm. We are unable to give an estimate of delivery time as all deliveries are at the courier’s discretion.
If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there you will be liable for the re-delivery charge of £110 exc Vat Minimum, depending on the size of your order.
Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on delivery, as no claims with regard to damaged items can be made after our driver has left the delivery address, unless signed for as damaged on delivery. Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable. In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods.
No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.