Under the Consumer Contract Regulations the Customer has the right to return Goods within fourteen days of the Goods being received without giving a reason. Goods returned must be in a saleable ‘as new’ condition and returned in their original packaging. Shrink-wrapped and factory packaged Goods must be returned unopened. In the unlikely event that you wish to return your flooring, all returns are subject to a 20% re-stocking charge and the customer must pay transport costs of the goods back to the supplier from which they came. We buy direct from the manufacturers who ship on our behalf, we are an Internet Only Business and do not hold any stock or have our own warehouse. Therefore this is the reason the 20% re-stocking charge applies as this is what we get charged from our suppliers. Part orders cannot be returned.
The Customer must arrange transportation and pay all costs involved in transporting the Goods back to the warehouse from which they came. The Goods must be insured whilst in transit for the full value of their cost price. Goods received damaged after return will not receive a refund from the Company. Returns made under this provision must be agreed in writing or by email by both parties before the Goods are returned.
This provision is not applicable to ‘special order’ or bespoke items. The Company will not refund the costs of delivery and labour etc. that the Company incurs in supplying the Goods. The refund will be made to the credit or debit card that was originally used to complete the transaction.
Goods supplied incorrectly entirely through the Company’s fault will be re-supplied at no cost to the Customer.
If you need to return an item, please fill out our returns form below.
Please be sure to note the order number.