Returns Policy

Under the Consumer Contract Regulations the Customer has the right to return full orders within fourteen days of the Goods being received without giving a reason.  Goods returned must be in a saleable ‘as new’ condition and returned in their original packaging.  Shrink-wrapped and factory packaged Goods must be returned unopened.  In the unlikely event that you wish to return your order, all returns are subject to a 25% re-stocking charge and the customer will be charged for the transport costs of the goods back to the manufacturer from which they came, we will arrange the transport back.  We buy direct from the manufacturers who ship on our behalf, we are an Internet Only Business and do not hold any stock or have our own warehouse.  Therefore this is the reason the 25% re-stocking charge applies as this is what we get charged from our suppliers.  Part orders cannot be returned.

Our supplier/manufacturer will arrange transportation and the customer must pay all costs involved in transporting the Goods back to the warehouse from which they came. The Goods must be insured whilst in transit for the full value of their cost price. Returns made under this provision must be agreed in writing or by email by both parties before the Goods are returned.  The Company will not refund the costs of delivery and labour etc. that the Company incurs in supplying the Goods. Once the product has been returned and checked by our suppliers to confirm it is in a resaleable condition, only then will the refund be processed.  The refund will be made to the credit or debit card that was originally used to complete the transaction.

This provision is not applicable to ‘special order’ or bespoke items.  Any special order or made to order products cannot be returned.

Goods supplied incorrectly entirely through the Company’s fault will be re-supplied at no cost to the Customer.

Return Instructions

If you need to return an order, please send an email with your order number to sales@woodflooringsupplies.co.uk