The Ball & Young Cloud 9 Cirrus 9mm Carpet Underlay is widely regarded as the “all-rounder” of the professional flooring world. As a standout member of the multi-award-winning Cloud 9 family, this 9mm PU foam underlay is specifically designed for Luxury Domestic use. It strikes a masterclass balance between plush underfoot comfort and the rugged durability required for high-traffic areas like stairs, hallways, and busy living rooms.

With a verified thermal insulation rating of 2.60 Tog, the Cirrus 9mm provides a significant thermal barrier that helps retain heat and reduce energy costs. Its acoustic performance is equally impressive, offering an impact sound reduction of 39dB, which effectively mutes the “thud” of footsteps—making it a perfect choice for upper-floor bedrooms. Manufactured in the UK from recycled materials and featuring a stitch-bonded crepe paper backing for extra stability, it is an eco-friendly, high-performance foundation for any quality carpet. 15m2 per roll.

Returns Policy

Under the Consumer Contract Regulations the Customer has the right to return full orders within fourteen days of the Goods being received without giving a reason.  Goods returned must be in a saleable ‘as new’ condition and returned in their original packaging.  Shrink-wrapped and factory packaged Goods must be returned unopened.  In the unlikely event that you wish to return your order, all returns are subject to a 25% re-stocking charge and it is down to the customer to return your full order back to the manufacturer from which they came,   We buy direct from the manufacturers who ship on our behalf, we are an Internet Only Business and do not hold any stock or have our own warehouse.  Therefore this is the reason the 25% re-stocking charge applies as this is what we get charged from our suppliers.  Part orders / left over flooring packs cannot be returned.

The Goods must be insured whilst in transit for the full value of their cost price. Returns made under this provision must be agreed by email by both parties before the Goods are returned.  The Company will not refund the costs of delivery and labour etc. that the Company incurs in supplying the Goods. Once the product has been returned and checked by our suppliers to confirm it is in a resaleable condition, only then will the refund be processed.  The refund will be made to the credit or debit card that was originally used to complete the transaction.

This provision is not applicable to ‘special order’ or bespoke items.  Any special order or made to order products cannot be returned.

Goods supplied incorrectly entirely through the Company’s fault will be re-supplied at no cost to the Customer.

Return Instructions

If you need to return an order, please send an email with your order number to sales@woodflooringsupplies.co.uk