Delivery Terms For Flooring
We cannot guarantee your specified delivery date, however once order is placed we will confirm the delivery date.
We only deliver to England, Mainland Scotland and Wales.
Please allow two to three working days for deliveries to Scotland.
Custom Made/Bespoke order items can take up to several weeks to deliver, we will confirm leadtime once the manufacturer has confirmed.
You can choose a certain week day that you would like delivery (Monday – Friday), this can be requested at the Checkout page under Additional Information.
We offer free delivery on Atkinson & Kirby, Boen, Lavish and Holt for orders over £700 plus VAT to Mainland UK.
However there may an extra charge to remote areas of Mainland Scotland.
Junckers Flooring there is a charge of £125 plus vat, plus a Brexit documantion fee of £100.
Please note that orders with flooring and accessories may incur compound delivery charges, this is due to the accessories may be coming from another supplier. Please email or call if you have any questions.
Delivery Terms For Accessories
Minimum Purchase Is £75 exc vat and delivery
All our accessories can be delivered Next Working Day ( Monday to Friday ), subject to stock. Except some Boen accessories as these are bought in from Europe. All orders must be signed for. If the courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there you will be liable for the re-delivery charge.
Orders over £300 exc Vat are free delivery.
Under £300 exc Vat there is a £15 exc Vat charge.
We deliver to Mainland UK Only
However there may an extra charge to remote areas of Mainland Scotland.
All Flooring deliveries are made to “kerbside” at the nearest access point to the delivery address for the delivery vehicle. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. Deliveries will be made between 8.00 am and 6.00 pm.
If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there you will be liable for the re-delivery charge of £110 exc Vat Minimum, depending on the size of your order.
Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on delivery, as no claims with regard to damaged items can be made after our driver has left the delivery address, unless signed for as damaged on delivery. Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable. In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods.
No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.