The Ball & Young Cloud 9 Contract 8mm Carpet Underlay is a high-density, high-performance solution engineered specifically for environments that demand maximum resilience. While many underlays focus primarily on “sink-in” softness, the Contract 8mm is designed to perform under extreme pressure. Its extra-high density (160 $kg/m^3$) makes it the premier choice for heavy-traffic commercial installations or the busiest thoroughfares of a family home, such as hallways, stairs, and landings.

Technically, this underlay provides a firm, stable foundation that protects your carpet’s primary backing from stretching and premature wear. It features a reliable thermal insulation rating of 2.0 Tog, helping to maintain a comfortable ambient temperature, and delivers an impressive impact sound reduction of 35-37dB. This makes it exceptionally effective at dampening footfall noise in both domestic and contract settings. Proudly British-made from recycled APT foam, it features a dual-film surface that makes it suitable for both stretch-fit and double-stick applications. 15m2 per roll.

Returns Policy

Under the Consumer Contract Regulations the Customer has the right to return full orders within fourteen days of the Goods being received without giving a reason.  Goods returned must be in a saleable ‘as new’ condition and returned in their original packaging.  Shrink-wrapped and factory packaged Goods must be returned unopened.  In the unlikely event that you wish to return your order, all returns are subject to a 25% re-stocking charge and it is down to the customer to return your full order back to the manufacturer from which they came,   We buy direct from the manufacturers who ship on our behalf, we are an Internet Only Business and do not hold any stock or have our own warehouse.  Therefore this is the reason the 25% re-stocking charge applies as this is what we get charged from our suppliers.  Part orders / left over flooring packs cannot be returned.

The Goods must be insured whilst in transit for the full value of their cost price. Returns made under this provision must be agreed by email by both parties before the Goods are returned.  The Company will not refund the costs of delivery and labour etc. that the Company incurs in supplying the Goods. Once the product has been returned and checked by our suppliers to confirm it is in a resaleable condition, only then will the refund be processed.  The refund will be made to the credit or debit card that was originally used to complete the transaction.

This provision is not applicable to ‘special order’ or bespoke items.  Any special order or made to order products cannot be returned.

Goods supplied incorrectly entirely through the Company’s fault will be re-supplied at no cost to the Customer.

Return Instructions

If you need to return an order, please send an email with your order number to sales@woodflooringsupplies.co.uk