The Ball & Young Cloud 9 Charleston 9mm Carpet Underlay is a premium addition to the famous Cloud 9 range, specifically engineered for those who desire a luxurious, high-density feel without the extra height of an 11mm underlay.  As a Luxury Domestic rated product, its 9mm profile offers a refined balance of cushioned comfort and exceptional resilience. It is a firm favourite for living rooms and bedrooms, providing a plush underfoot experience while effectively resisting the indentation marks caused by heavy furniture. Technically, the Charleston 9mm is built with a high-density core of 140kg/m3, ensuring it retains its shape and support for the lifetime of your carpet. It delivers a solid thermal insulation rating of 2.50 Tog, creating a warm barrier against cold subfloors, and an impressive impact sound reduction of 39dB for a quieter, more peaceful home environment. Proudly British-made from recycled materials, it features Ultra-Fresh antimicrobial protection and a stitch-bonded crepe paper backing for a stable, professional finish. 15m2 per roll.

Returns Policy

Under the Consumer Contract Regulations the Customer has the right to return full orders within fourteen days of the Goods being received without giving a reason.  Goods returned must be in a saleable ‘as new’ condition and returned in their original packaging.  Shrink-wrapped and factory packaged Goods must be returned unopened.  In the unlikely event that you wish to return your order, all returns are subject to a 25% re-stocking charge and it is down to the customer to return your full order back to the manufacturer from which they came,   We buy direct from the manufacturers who ship on our behalf, we are an Internet Only Business and do not hold any stock or have our own warehouse.  Therefore this is the reason the 25% re-stocking charge applies as this is what we get charged from our suppliers.  Part orders / left over flooring packs cannot be returned.

The Goods must be insured whilst in transit for the full value of their cost price. Returns made under this provision must be agreed by email by both parties before the Goods are returned.  The Company will not refund the costs of delivery and labour etc. that the Company incurs in supplying the Goods. Once the product has been returned and checked by our suppliers to confirm it is in a resaleable condition, only then will the refund be processed.  The refund will be made to the credit or debit card that was originally used to complete the transaction.

This provision is not applicable to ‘special order’ or bespoke items.  Any special order or made to order products cannot be returned.

Goods supplied incorrectly entirely through the Company’s fault will be re-supplied at no cost to the Customer.

Return Instructions

If you need to return an order, please send an email with your order number to sales@woodflooringsupplies.co.uk