The Ball & Young Cloud 9 Radiance UFH Carpet Underlay is a high-performance underlay specifically engineered for use with underfloor heating systems. Unlike standard underlays that can act as a thermal block, Radiance is designed to be low-profile and thermally efficient, allowing heat to pass through into your living space quickly and evenly. It is classified for Heavy Contract use, making it an exceptionally durable choice for large areas, commercial projects, or any room in a busy family home where a firm, flat fitting is required.

Technically, the Radiance is a market leader for heated floor applications. It features a slim 6mm thickness and a verified thermal resistance of 1.3 Tog, striking the perfect balance between heat transfer and underfoot comfort. Despite its focused thermal design, it provides reliable acoustic performance with a certified impact sound reduction of 30dB. Constructed from high-quality Cloud 9 crumb foam with a spun-bonded polypropylene top and a corona-treated polymer film underside, it is suitable for both stretch-fit and double-stick installations

15m2 per roll. 6mm thickness.

Returns Policy

Under the Consumer Contract Regulations the Customer has the right to return full orders within fourteen days of the Goods being received without giving a reason.  Goods returned must be in a saleable ‘as new’ condition and returned in their original packaging.  Shrink-wrapped and factory packaged Goods must be returned unopened.  In the unlikely event that you wish to return your order, all returns are subject to a 25% re-stocking charge and it is down to the customer to return your full order back to the manufacturer from which they came,   We buy direct from the manufacturers who ship on our behalf, we are an Internet Only Business and do not hold any stock or have our own warehouse.  Therefore this is the reason the 25% re-stocking charge applies as this is what we get charged from our suppliers.  Part orders / left over flooring packs cannot be returned.

The Goods must be insured whilst in transit for the full value of their cost price. Returns made under this provision must be agreed by email by both parties before the Goods are returned.  The Company will not refund the costs of delivery and labour etc. that the Company incurs in supplying the Goods. Once the product has been returned and checked by our suppliers to confirm it is in a resaleable condition, only then will the refund be processed.  The refund will be made to the credit or debit card that was originally used to complete the transaction.

This provision is not applicable to ‘special order’ or bespoke items.  Any special order or made to order products cannot be returned.

Goods supplied incorrectly entirely through the Company’s fault will be re-supplied at no cost to the Customer.

Return Instructions

If you need to return an order, please send an email with your order number to sales@woodflooringsupplies.co.uk