The Ball & Young Cloud 9 Super Contract 10mm Carpet Underlay represents the pinnacle of heavy-duty performance, bridging the gap between extreme commercial durability and residential luxury. Engineered with an ultra-high density of 160kg/m3, this 10mm underlay is designed to withstand the most demanding environments, including heavy-traffic commercial spaces and the busiest thoroughfares of a large family home. Unlike standard foam underlays, its highly compact structure offers superior resistance to furniture indentations and prevents carpet stretching, ensuring your flooring remains taut and beautiful even under intense pressure.

In terms of technical performance, the Super Contract 10mm is a standout for acoustic control. It delivers an exceptional impact sound reduction of 41dB, making it an ideal choice for multi-storey buildings or luxury apartments where noise dampening is a priority. While it focuses on durability, it still provides a solid thermal barrier with a 2.10 Tog rating. Manufactured in the UK from recycled materials, it features a stitch-bonded crepe paper backing for maximum stability, making it suitable for both conventional stretch-fit and professional double-stick installations.

15m2 per roll.

Returns Policy

Under the Consumer Contract Regulations the Customer has the right to return full orders within fourteen days of the Goods being received without giving a reason.  Goods returned must be in a saleable ‘as new’ condition and returned in their original packaging.  Shrink-wrapped and factory packaged Goods must be returned unopened.  In the unlikely event that you wish to return your order, all returns are subject to a 25% re-stocking charge and it is down to the customer to return your full order back to the manufacturer from which they came,   We buy direct from the manufacturers who ship on our behalf, we are an Internet Only Business and do not hold any stock or have our own warehouse.  Therefore this is the reason the 25% re-stocking charge applies as this is what we get charged from our suppliers.  Part orders / left over flooring packs cannot be returned.

The Goods must be insured whilst in transit for the full value of their cost price. Returns made under this provision must be agreed by email by both parties before the Goods are returned.  The Company will not refund the costs of delivery and labour etc. that the Company incurs in supplying the Goods. Once the product has been returned and checked by our suppliers to confirm it is in a resaleable condition, only then will the refund be processed.  The refund will be made to the credit or debit card that was originally used to complete the transaction.

This provision is not applicable to ‘special order’ or bespoke items.  Any special order or made to order products cannot be returned.

Goods supplied incorrectly entirely through the Company’s fault will be re-supplied at no cost to the Customer.

Return Instructions

If you need to return an order, please send an email with your order number to sales@woodflooringsupplies.co.uk